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Frequently asked questions
Why is booking direct cheaper?+
When you book with us directly there are no platform service fees, so we pass the saving on to you as a direct booking discount.
How does the deposit work?+
You pay 50% when you book to secure your dates, and the remaining balance two weeks before you arrive.
How do I check in?+
Our homes offer self check-in. A few days before you arrive we send your arrival details and a digital guidebook for the property.
Is there Wi-Fi and a workspace?+
Every stay includes fast Wi-Fi. Many of our homes also have a desk or dining table suited to working on a laptop. Check each listing for details.
Do you take long stays and work crews?+
Yes. We regularly host contractors, project teams and corporate guests for weeks or months at a time. Send us an enquiry and we will put together options.
Can you house families placed by an insurer?+
Yes. We work with insurers and relocation agents to provide fully furnished homes while a property is repaired. Get in touch with the household size and location needed.
Is parking available?+
Parking varies by property. Each listing shows what is available, and we are happy to confirm before you book.
Who do I contact during my stay?+
You deal directly with our team by phone, WhatsApp or email, before and during your stay.
Still have a question?
We usually reply within a few hours.